Why do we have to pay for service?

I'm referring more to the food industry, but it still applies for any service related business. Occasionally I go to a fast food "restaurant" to fill the fat and cholesterol void in my still healthy heart and arteries. When I do go I try to keep it as simple as possible. That's for the employees sake, but more for mine. It's rare anymore that I get a correct order (100%)...ever.
The other day I went to Hardee's because I like their 5,000 calorie mammoth burgers. Anyone that has been to Hardee's since they changed the menu know it takes ALOT longer to get your food now. It also costs quite a bit more. I'm not one to complain about either when I'm expecting that, but what I am also expecting in return is fresh food correctly "bagged" in a courteous manner.
Anyway, I get in the drive through with 2 cars in front of me. I'm thinking, "Hmmm, this shouldn't be any more than 10 minutes.". That was a high estimate to make myself feel less aggravated if it did actually take that long. It ended taking a PAINFUL 35 minutes before I even got to the window. Some people may wonder why I just didn't leave. Believe me, I would have if there wasn't brick columns to my right with an 8 inch curb and cars in front of and behind me. So, yes, I sat there steaming and wondering what the fuck could possibly take this long to make a fucking burger. I mean there was only 2 fucking cars in front of me. What could they have possibly ordered??! I thought they maybe ordered Chinese food and the employee went to go get it and bring it back.
I need to backtrack a hair. Prior to the extended wait and sitting in line with my key in the off position I placed my order. I sat at the intercom, which with today's technology shouldn't still suck this bad, for 5 fucking minutes before they asked me for my order. I then ordered a #3 with an unsweetened tea. Simple right? No! She repeated my ordered, but it was completely different than what a #3 is. I then repeated my order saying which actual food was involved as well as the number. Then it was repeated back again correctly except this time she said sweetened tea. I corrected her then she repeated the order again, but this time it was correct except for the addition of an unsweetened tea to the combo which already comes with a tea. Anyway, you get my point and I finally got through to her thick head. All is well.
30 minutes later I'm finally sitting at the window ready to fucking pull my hair out. She has an attitude like I did something wrong. SHE should be apologizing for the fucking wait. I could have had a sit down lunch in a real restaurant in the amount of time it was taking. Everyone in there was moving like they were using invisible walkers or taking sedatives...or both. Abso-fucking-lutely ridiculous.
Holy shit! I finally get my food vowing to never go there again. I was now in a hurry so I didn't bother to check the bag. I mistakingly assumed since it took so damn long (and I repeated the order 5 times) that at least it would be correct. WRONG! Holy shit!!! I ordered a burger. I got a chicken sandwich which costs less than the burger I paid for. Fuck! ok ok...I can deal with that, but it's the principle. I also got sweetened tea as well which I just can't drink. I didn't have time to go back so I decided to call the manager just to tell him what crappy service they had, etc etc. He said, "Sorry, but burgers take a while to cook.". I told him that they do not take 30 minutes and that I didn't even get a burger. Instead of being helpful and apologetic he was wanting to argue with me. Fuck that!
I ended up just not ever going back there again. Stuff like this happens at all the fast food chains, but less at the ones that have better management. It happens in "middle-of-the-road" restaurants, but it's less. I call places like TGI Fridays, Ruby Tuesday's or Outback that because they're not fast food, but they're also not fancy high-priced establishments either. Just like at the fast food joints they are getting paid to do their job, but the waiters/waitresses are hit or miss. Sometimes good, sometimes bad. The ones that are bad usually act like they hate their job or just don't care about doing it properly. Then they give you looks when you don't leave them a 30% tip. Pfffft. I'm a firm believer in tipping based on the quality of service. I will tip from $0.00 to $10.00 on a $30-$35 meal (I live in VA btw.).
The only places that I've received great service and food EVERY time are the places that serve $40+ per person meals. Why? People suck. You used to get good service whether you were at Dunkin' Donuts, McDonald's, Outback or the fancy smancy places. People are greedy and if they aren't getting paid 6 figures then they feel like they don't need to work as hard. If you take a job that pays $6/hour then that's your choice, but give it 100%. If you take a job that pays $500,000/year then that's your choice, but give it 100%.
My point is that I, nor you, should have to pay ridiculous amounts of money just to get good service. If I pay more then I expect a better product. Period. The end. Now fuck off.